Frequently Asked Questions

Everything you need to know about your EIO tech experience.

What is the standard shipping time for electronics?

We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.

Do my EIO products come with a warranty?

Yes, all electronic devices purchased through EIO include a comprehensive 12-month manufacturer warranty covering defects in materials and workmanship.

What is your return policy for opened items?

We accept returns within 30 days of purchase. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.

Are the devices sold on EIO unlocked?

Absolutely. All smartphones and cellular-enabled tablets sold on our platform are factory unlocked and compatible with most global GSM and CDMA carriers.

How can I track my order status?

Once your order ships, you will receive an email containing a tracking number and a link to our logistics portal to monitor your package in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.